Returns Policy

At Sawen Fashion Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please review our Returns Policy below for more details.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 30 days from the date of delivery.
• The item must be unused, in its original condition, and with all original tags, packaging, and accessories.
• The item must not be a final sale item or any item explicitly marked as non-returnable.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact us at [email protected] to request a return authorization. Include your order number, the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with return instructions and a return address.
• Pack the item securely, including any original packaging and tags, and ship it back to us. Please note that you are responsible for return shipping costs, unless the return is due to a defect or error on our part.

3. Refunds and Processing Time

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

• Processing time for refunds typically takes 3-5 business days after receiving the return.
• Shipping fees are non-refundable, except in cases where the return is due to a mistake made by us (such as sending a wrong or defective item).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. We will guide you through the exchange process and help you select the correct replacement.

• The item to be exchanged must meet the same eligibility criteria as a return.
• If the item you wish to exchange for is unavailable, we will issue a refund for the original item instead.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will provide you with a return label and arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Final sale items or items marked as non-returnable.
• Intimate apparel or swimwear (if applicable), for hygiene reasons.
• Customized or personalized products.

7. Changes to This Returns Policy

We may update this Returns Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date it is posted.

8. Contact Us

If you have any questions or concerns about our Returns Policy, please feel free to contact us at [email protected].